When delivery launches, what you pay is: your groceries at the store's shelf price, a flat delivery fee, a service fee, a small contribution to the Community Fund, and a tip if you choose to leave one. That's the whole list. We never mark up your groceries — the price you see is the price the store charges, and we don't make a cent on the food itself. Exact figures go up before launch.

Because running this costs money, and we'd rather charge for it in the open than hide it in your grocery prices. The service fee covers taking a card payment, plus the fraud monitoring, compliance and support that sit behind every order. It's how we keep the lights on without touching the shelf price and without taking a cut of your Runner's pay. It's a percentage, it's shown to you before you pay, and it's the only place we earn anything on your order.

A small contribution from every delivery goes to food-access organizations in the metro where the order was placed — food banks and hunger-relief groups working close to where you live. We'll name our partners once the agreements are signed, and publish what was collected and where it went, so it's a number you can check rather than a claim you take on faith.

A tip is suggested at checkout, calculated on your grocery subtotal rather than the full total — you shouldn't be tipping a percentage of our fees. Pick a suggested amount, set your own, or set it to zero. Nothing is ever added without you seeing it first. 100% goes to your Runner, every time.

No. Not a percentage, not a processing deduction, not ever. We don't cap tips, we don't make them mandatory, and we don't touch them on the way through. If you tip, your Runner gets exactly what you tipped.

Two structural reasons, not a promotion. First, we don't mark up your groceries. A lot of delivery apps quietly raise the shelf price before you ever see it, so the fees aren't where the money's really coming from. We show you the store's price and charge for delivery separately, where you can see it. Second, our fees are small, named, and don't stack. A delivery fee, a service fee, and a contribution to the Fund. That's it — and none of it touches your tip.