When delivery launches, what you pay is: your groceries at the store's shelf price, a flat delivery fee, a processing fee, and a tip if you'd like to leave one. That's the whole list. We never mark up your groceries — the price you see is the price the store charges, and we don't make a cent on the food itself. The Community Fund donation on every order is ours, not yours — we cover it. Exact figures go up before launch.

Because running this costs money, and we'd rather charge for it in the open than hide it in your grocery prices. The processing fee covers taking a card payment, plus the fraud monitoring, compliance and support that sit behind every order. It's how we keep the lights on without touching the shelf price and without taking a percentage of your Runner's fees or tips. It's a percentage of your groceries plus the delivery fee — never your tip, which we don't touch and don't charge you to process. It's shown to you before you pay, and it's where we earn on your order, alongside a small commission local vendors pay us when they sell something.

A donation we make on every order, to food-access organizations in the metro where the order was placed — food banks and hunger-relief groups working close to where you live. You'll see it on your receipt as a gift line at $0.00, because it comes out of our margin rather than your total. We'd rather give than ask you to. We'll name our partners once the agreements are signed, and publish what was collected and where it went, so it's a number you can check rather than a claim you take on faith.

A tip is suggested at checkout, calculated on your grocery subtotal rather than the full total — you shouldn't be tipping a percentage of our fees. Pick a suggested amount, set your own, or set it to zero. Nothing is ever added without you seeing it first. 100% goes to your Runner, every time.

No. Not a percentage, not a processing deduction, not ever. We don't cap tips, we don't make them mandatory, and we don't touch them on the way through. If you tip, your Runner gets exactly what you tipped.

Two structural reasons, not a promotion. First, we don't mark up your groceries. A lot of delivery apps quietly raise the shelf price before you ever see it, so the fees aren't where the money's really coming from. We show you the store's price and charge for delivery separately, where you can see it. Second, our fees are small, named, and don't stack. A delivery fee and a processing fee. That's it — your tip is untouched, and the Community Fund donation is ours to make, not yours to pay.