Delete your Grocery List Plus account
This page explains how to delete your Grocery List Plus account or your personal data, what happens when you do, and how long anything that remains is kept.
How to request deletion
1. Delete it yourself in the app
Open Grocery List Plus and go to My Profile, then Delete Account. This is the fastest route and takes effect straight away.
2. If you cannot sign in, use the form on this page
Choose whether you want to close the whole account or delete specific data, tell us the email address on the account, and send it. Our support team verifies the address before acting on the request.
3. Watch for the restore email
We email you a restore link when the account closes. You have 30 days to change your mind.
What happens right away
- Your name, email address, phone number and other identifying profile details are removed from your account record.
- Saved addresses and payment methods are deleted.
- Friend connections and pending invitations are cleared. If you own a household group, ownership passes to the next member, or the group is deleted if you were its only member.
- The account stops working. Your lists, household inventory and meal plans are no longer reachable by anyone.
What happens after 30 days
Thirty days after closure, the account and the data attached to it are permanently deleted and your email address is released so it can be used to sign up again. Until then the account can be restored with the link we emailed you.
What we keep
- Records we are required to keep for legal, tax, fraud-prevention or dispute-resolution reasons are kept for as long as that requirement lasts.
- Records of the privacy choices you made are kept as a compliance audit trail.
- Our full retention schedule is set out in the Privacy Policy.
Request deletion by email
Use this form only if you cannot sign in. We reply to the address you give us to confirm before anything is deleted.
